Legal

Terms of Service

These terms are the agreement between you and Innovibyte (Pvt) Ltd for using On The Way. Please read them before you ride or drive.

Last updated 10 June 2026 · Applies to the On The Way mobile app and this website.

1. Acceptance of these terms

By creating an account or using On The Way, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, please don't use the service.

2. Who can use it

You must be at least 18 years old and able to enter into a binding contract. You agree to give accurate information about yourself and, if you drive, about your vehicle and documents, and to keep that information up to date.

3. What On The Way is — and isn't

On The Way is a carpooling platform. We connect drivers who are already making a journey with passengers travelling the same way, so empty seats can be shared. We are a technology provider and a point of introduction.

We are not a taxi company or a transport carrier. We do not own vehicles, employ drivers, or operate trips. The ride itself is an arrangement between the driver and the passenger. We are not a party to that arrangement.

4. Your account

  • You sign in using your phone number, Google account or email, and you're responsible for keeping access to your account secure.
  • You're responsible for activity that happens under your account.
  • Certain features require verification (see below). We may decline, pause or revoke verification at our discretion to protect the community.
  • You may switch between riding and driving when you are not in the middle of a trip.

5. If you drive

To offer rides, you must complete verification and you confirm that:

  • You hold a valid driving licence and the legal right to drive the vehicle you list.
  • Your vehicle is roadworthy, insured and registered as required by Sri Lankan law.
  • The documents and photos you submit (NIC, licence, vehicle papers) are genuine and belong to you.
  • You will only list trips you are genuinely making, and carry no more passengers than you have lawful seats for.

Each number plate may be registered to a single verified driver. Attempting to use a plate that isn't yours may lead to removal from the platform.

6. If you ride

  • Book only the seats you need, and be ready at the agreed pickup point and time.
  • Treat drivers, vehicles and fellow passengers with respect.
  • Pay the agreed fare for trips you take.

7. Fares & payment

Drivers set a fixed price per seat, shown to you before you book. There is no surge pricing. At this stage, payment is made directly between passenger and driver in cash; On The Way does not process the fare. We may apply a platform fee or commission to drivers, which will be made clear in the app. You're responsible for any taxes that apply to you.

8. Safety tools

We provide safety features such as driver verification, women's-safety matching, live tracking, trip sharing, trusted-contact alerts and one-tap SOS. These tools are designed to help keep you safer, but they are aids — not guarantees. They depend on factors outside our control, including device, network and location availability. Always use your own judgement, and contact local emergency services directly in a genuine emergency.

9. Prohibited conduct

You agree not to:

  • Provide false information or impersonate anyone.
  • Use the service for anything unlawful, unsafe, or harassing.
  • Discriminate against, threaten or harm other users.
  • Misuse the SOS or safety features, or interfere with the platform's operation.
  • Attempt to bypass verification, the plate registry, or our safety matching.

10. Ratings & complaints

After a trip, drivers and passengers can rate each other and leave feedback or a complaint. Ratings help keep the community accountable. We may review complaints and act on them, including restricting or removing accounts where appropriate.

11. Suspension & termination

We may restrict, suspend or close an account that breaks these terms, poses a safety risk, or harms other users or the platform. You may stop using On The Way and request account deletion at any time.

12. Disclaimers & limitation of liability

On The Way is provided "as is". Because rides are arranged between users, we are not responsible for the conduct of any driver or passenger, the condition of any vehicle, or what happens during a trip. To the fullest extent allowed by Sri Lankan law, Innovibyte (Pvt) Ltd is not liable for indirect, incidental or consequential loss arising from your use of the service. Nothing in these terms limits liability that cannot be limited by law.

You agree to indemnify Innovibyte (Pvt) Ltd against claims arising from your breach of these terms or your misuse of the service.

13. Governing law

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Sri Lanka have exclusive jurisdiction over any dispute. We may update these terms from time to time; we'll change the "last updated" date and, for significant changes, notify you in the app. Continuing to use the service means you accept the updated terms.

14. Contact

Questions about these terms? Contact Innovibyte (Pvt) Ltd at contact@innovibyte.com.